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Getting an error? Try these steps first!

Getting an error? Try these steps first!

Owned by Caylor Davis
Jan 24, 2025
1 min read

If you are having trouble accessing the CourseKata online textbook content, or if you have encountered an “Oops” page when trying to access the content, the best first steps to take are the following:

  • Ensure that you are using a laptop, desktop computer, or tablet (smartphones will not work properly).

  • Ensure that you are using Chrome as your browser.

  • Check that Chrome is fully updated.

  • Clear the browser's cache.

  • Check that you are allowing third-party cookies (especially if browsing in private mode).

  • Log out then log back into your LMS (e.g., Canvas, Moodle, etc.).

  • Check that you are using the correct login (e.g., the correct email account) when you log into your LMS (some people have multiple accounts).

  • Temporarily try the content on a different browser (e.g., Firefox, Safari, etc.).

  • Check that your computer operating system is updated to its most recent version.

If, these steps do not resolve the problem, please reach out to us at support@coursekata.org. If possible, please provide the following in your message:

  • Screenshots or screen recordings that can help us get a clearer picture of the issue you are experiencing.

  • If you are aware of other people experiencing this issue, please advise them to reach out to us as well.

We truly appreciate your patience and cooperation!